Privacy Policy

GEM TV Privacy Policy

Updated January 6, 2016

GEM TV and this website (the "Site") is owned and operated by GEM GROUP.

This is the main privacy policy for GEMONLINE. However, some of the digital products and services may have additional privacy policies so you should read these when you register or subscribe to these services. It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. However, if you don’t have time to read the whole policy now, here are the main reasons we collect different types of information about our users:

•To help us monitor and improve our digital products and services within GEMONLINE;

•To provide you with a more personalized experience, such as making recommendations or telling you when a show you might like is available to watch.

•To send you details about the digital products and services within GEMONLINE, where you have signed up to receive such marketing communications.

•To help sell online advertising space. GEMONLINE is able to put this advertising revenue back into the free services we provide to you.

To be able to do these things, it’s important we collect and analyze data including who our viewers are and how they use the digital products and services within GEMONLINE.

We are committed to protecting your privacy on-line. We use the information we collect about you to provide services to you when you visit the Site. We appreciate that you do not want any personal information you provide to us distributed indiscriminately and here, we explain how we collect information, what we do with it and what controls you have.

It is your responsibility to read and understand this Privacy Policy. If you do not understand or accept this Privacy Policy then you should call our Information Protection Officer whose contact details are set out below. If you do not agree to all of this Privacy Policy and do not wish to be bound by it, you are not authorized to access or otherwise use the Site.

What Information we Collect

So that we can provide a personalized service, we may, upon registration or at other times on our Sites, ask you to submit personal information to us. You may also be required to provide personal information to order products or participate in one of our online forums or communities. The types of information that may be collected at these pages include: your name, e-mail address, postal address, telephone/mobile number, your gender and date of birth. Different web pages on the Site may ask for different personal information. We may ask you for other information, including, but not limited to, your interests, opinions and the way you use our service to assist us in our initiatives outlined above and to improve our understanding of customer trends and patterns.

You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Please note that sometimes on particular web pages on the Site we will require you to provide additional personal information. When we do this we will specify further on these web pages why we are collecting your information and how we will use it.

How we Store Your Information

Information you submit via the Site is sent to a computer located in the United Kingdom. Information submitted by you may be transferred to, stored and processed by, our affiliates as well as our service providers and to other reputable third party organisations, which may be situated outside the European Economic Area. In addition if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

By submitting information, you agree to the collection, transfer, storage or processing of information about you for the purposes described in this Privacy Policy. We will take all reasonable steps to ensure that information about you is treated securely in accordance with this policy and that all information you provide to us is stored on secure servers.

We will use the information you provide to us to:

    monitor, develop and improve the Site, services and your experience; assist in and administer the provision of services to you (i.e. dispatch news and communications relating to GEM TV TV or any related sites or services via email, post, fax or phone, or to notify you that a particular service has been suspended for maintenance); process and deal with any complaints or enquiries made about you;    contact you about a submission you have made to the Site, including any content you provide; and understand customer trends and patterns.

Will We Share Your Personal Information With Anyone Else?

We will only use your information within GEM TV .

Keeping Our Records Accurate

We aim to keep our information about you as accurate as possible, but we depend on our users to update their personal information whenever necessary.

How Long Will We Keep Your Personal Information?

We will hold your personal information on our systems for as long as is necessary for the relevant service. In the case that you wish to cancel your registration as a member of the Site, once an account is deleted, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.

Where you contribute to the Site, we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Your Payment Information Is Secure

We do not have any access to your credit card information and we treat it as your fully confidential asset.

Refund Policy

We will not refund money, please make sure in your choice of subscription before paying.


Due to the nature of the Internet, we can't guarantee the protection of your personal information and we can't be responsible for any outcomes resulting from a breach of security when the Site is used. We're confident in our security, and it is always a top priority to ensure we do not get any problems.

Social Media Features

Our website Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Facebook Connect or other OpenID provider

You can log in to our site using sign-in services such as Facebook Connect or an OpenID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and e-mail address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on our websites to your profile page to share with others within your network.   

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by GEM ONLINE, our affiliates and advertising partners and our partners who server content on our site. These technologies are used in allowing us to recognize your computer to save you from having to re-enter the same data every time you visit our websites, allowing us to learn how visitors use our websites, analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We may use cookies to:

    Identify who you are and to access your account information;

    Estimate our audience size and patterns;

    Control how often visitors see similar ads; and

    Track preferences and to improve and update our Site.

For more information on cookies and how to disable them you can consult the information provided at

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

If you have any comments or questions about this Privacy Policy, please drop us an email using the contact us button.

GEMONLINE TV Subscription Contract

This Contract sets out the conditions which you and GEMTV have to keep to in relation to the GEM TV online service including the On Demand service (where available).

It’s involved 

3 Monthes contract

6 Months Contract

1 Year contract

Premium contract

Will the price of my subscription(s) rise during the Minimum Term?

Under the GEMTV ONLINE Subscription Contract we can increase the prices for the Stand-alone Premium Channels or extra GEM Premium Channel at any time during the Minimum Term.

However, in all other cases we can only increase the relevant Subscription Payment once during the Minimum Term. This increase won’t affect you during of your subscription to your chosen service(s) and will not be more than either 10% of the standard price of your option, before we tell you about that price increase, whichever is greater. Under the GEMTV ONLINE Subscription contract, if at any time you change your chosen Service, you will pay the then current price for your new Service from the day you first receive it.